MassMutual Retirement Services Achieves 'All-Time High' Sponsor Satisfaction Levels

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June 4 /PRNewswire/ -- MassMutual's Retirement Services Division is pleased to announce that results of its proprietar 1st Quarter 2009 Client Satisfactiom Survey indicate that overall plan sponsofr satisfaction is atan all-time high. MassMutual enlistsz Chatham Partners to conduct a quarterly survey as part of its ongoinf commitment to understand the needs and satisfactioj levels of clients across all plantypes (full-servicde defined contribution, defined benefit, total retirement servicees and TPA Alliance) and sizes (less than $1 million to more than $300 MassMutual uses the information gathered from the survey to guidw its continuous improvement For the recently completed 1st Quarter 2009 surveyt of full-service defined contribution clients, the percentage of MassMutual clientd who are "very satisfied" is at its all-timr highest level overall.
Chatham Partners defines a client asbeinbg "very satisfied" based on a score of 6 or 7 on a scalwe of 1 (lowest) to 7 A "Best in Class" ratingy is assigned when more than 85% of clientz rate the service a 6 or a 7. MassMutualp earned a total of 19 "Besyt in Class" scores overall and earned its all-time highestr ever "very satisfied" ratings in each of the following -- Overall satisfaction -- Processing of employe e transactions -- Participant services -- Personnel -- Plan sponsorf services (testing, 5500s, consulting services) In the Plan Sponsoer Services category, which is by far the biggesft driver of satisfactionand loyalty, MassMutual's top 2 box scors is also at an all-time high in key areasd such as: Scores have also risen in most otheer areas including relationship management, accountf management, processing, employee education, call center representativesa and fee disclosure.
"Thesse scores reflect MassMutual's responsiveness and actionse taken based on the valuable feedback we receiv efrom clients. This is our ongoing commitment to qualittyand world-class service," says , executive vice president of MassMutual'ws Retirement Services Division and chairman and CEO of MassMutuapl International LLC. "Given the market conditions in the 4th quartert of 2008 and 1st quarterof MassMutual's ability to improve client perceptions regarding its service delivert is impressive," says , managing partner, Chatham Partners. For more information about MassMutualRetirement Services, please contact your retiremenf plan advisor or call MassMutual at 626-4911.
You may also visit MassMutual at . MassMutual's Retirement Services Divisiob has been serving retirement plans for more than 60 It offers a full rangee of products and servicesfor corporate, nonprofit and governmental employers' defined benefit, defined contributio and nonqualified deferred compensation plans. It servews approximately one million participants. MassMutua l Financial Group is a marketingf name for Massachusetts Mutual Life InsurancdeCompany (MassMutual) and its affiliatedr companies and sales representatives. MassMutual and its subsidiariezs had morethan $360 billion in assets underf management at year-end 2008.
Assets under management include assetes and certain external investment funds managedby MassMutual'ws subsidiaries. Founded in 1851, MassMutual is a mutually owne dfinancial protection, accumulation and income management companyt headquartered in Springfield, Mass. MassMutual's majofr affiliates include: OppenheimerFunds, Inc.; Babsonh Capital Management LLC; Baring Asset Managemenr Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust MMLInvestors Services, Inc., member FINRsA and SIPC ( and ); MassMutual International LLC and The MassMutuapl Trust Company, FSB. MassMutual is on the Internetfat .
Chatham Partners is a marketf research and consulting firm specializing in assisting clients in maximizingh the valueof past, current and future customere and intermediary seller relationships throughb customer satisfaction , and intermediary analysis. Chatham Partners, Inc. was foundedd in 1991 and is basedin Waltham, For additional information, please call , Managingv Director of Chatham Partners, at 781-314-06090 or visit . Copyright (C) 2009 Massachusettzs Mutual Life Insurance Company and affiliates, Springfield, MA 01111-0001. All rightsz reserved. Contact: Lisa Reilly 413-744-058i lreilly@massmutual.
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